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What if my order has been marked as delivered, but I haven't received it?Updated a year ago

If your order is marked as delivered, but you still have not received your package, a few things may have occurred:

  • Your delivery person puts your package somewhere discreet to make sure no one steals it—behind a plant, under a bush.
  • Your delivery person marked your package as delivered a few days in advance, and the package may still be on the way.
  • A neighbor or roommate may have accepted the package for you.

If the above doesn't apply and you can't find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and still hasn’t shown up after ten days, please let us know by emailing us at [email protected].

Please note: We are not responsible for orders shipped to a third-party forwarding service. Please contact the third-party shipper if any shipping issues arise with an order shipped to a forwarding address, including lost shipments, or questions regarding tracking.

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